I noticed you have mentioned that there is only one user suffering with this issue. I did the same tests in my environment, configure Exchange 2016 On Prem email account as IMAP account in Outlook 2016 desktop client, checked "save copies of messages", unchecked "Do not save copies of sent items" option, seems it could work fine, can successfully sync Sent items to Web mail.
Note: Please remember to back up your mailbox items to avoid loss before operating. So, please try to set your root folder path via File > Account Settings > Account Settings > Double click on your IMAP account > More Settings > Advanced > Set Root folder path as "Inbox", wait for the re-sync and test to see if your issue could be resolved.
#Display folders in outlook 2016 on mac update#
If the issue still continues, please try to Update your Folder List and make sure you have properly subscribed all the IMAP folders.Īs I know, setting "Root folder path" in Outlook could help modify your folder structure and re-sync your mailbox with your mail server. Just as mentioned above, it is suggested for you to firstly check if you have properly unchecked the "Do not save copies of sent items" in your Account Settings like below: Hi this issue only happen to the specific Sent Items folder? Can all other folders sync well?Ĭan you see those emails you sent from your Outlook client in the Sent Items folder of your Outlook client?
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